| Learner Reschedule & Cancellations: Lessons can be rescheduled or canceled up to 12 hours before they start. (Cancellations within 12 hours will result in a charge.) | 学员改期和取消：课程可以在开始前最多提前12小时进行改期或取消。（在12小时内取消将会产生费用。） |
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| Instructor Reschedule & Cancellations: If your instructor needs to cancel or reschedule, they will inform you directly, and adjustments will be made accordingly. | 导师改期和取消：如果您的导师需要取消或改期，他们将直接通知您，并相应地进行调整。 |
| Special Conditions or Disputes: In case of special conditions or disputes, please use the Report button to notify UNI. Our support team will assist you in resolving the issue. | 特殊情况或争议：如遇特殊情况或争议，请使用报告按钮通知UNI。我们的支持团队将协助您解决问题。 |
| Learner No-Show: If you fail to attend a scheduled lesson without rescheduling at least 12 hours in advance, the lesson will be considered a no-show, and you will be charged. | 学员缺席：如果您未能按时参加已预约的课程且未至少提前12小时改期，该课程将被视为缺席，您将会被收费。 |
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| Late Arrivals: If you are late, the instructor will wait for up to 15 minutes. The lesson will proceed if you arrive within this time, but it will end at the originally scheduled time. After 15 minutes, it will be marked as a no-show, and the instructor will decide how to handle this lesson. | 迟到：如果您迟到，导师会等待最多15分钟。如果您在此时间内到达，课程将继续进行，但将按照原定时间结束。超过15分钟将被视为缺席，导师将决定如何处理该课程。 |
| Instructor Late Arrival: If your instructor is late, you should wait for 15 minutes. The instructor must ensure the full length of the lesson is completed. If the instructor cannot make up the time in one session, they will communicate with you to find a solution. If the instructor is more than 15 minutes late, please report this to UNI, you will not be charged for the lesson and get 5USD equivalent UNI credits as compensation. (Only when the lesson is paid at standard price) | 导师迟到：如果您的导师迟到，您应等待15分钟。导师必须确保完成课程的全长。如果导师无法在一节课内补上时间，他们会与您沟通以寻找解决方案。如果导师迟到超过15分钟，请向UNI报告，您将不会被收取该课程费用，并将获得相当于5美元的UNI点数作为补偿。(仅当课程按标准价格支付时) |
Please refrain from discussing sensitive topics during lessons, including but not limited to politics, sex, race, and other controversial issues. UNI encourages a respectful and inclusive learning environment for everyone.
请在课程中避免讨论敏感话题，包括但不限于政治、性别、种族及其他有争议的问题。UNI鼓励为每个人创造一个尊重和包容的学习环境。
UNI does not tolerate any form of harassment, whether directed at instructors or fellow learners. Any harassment, inappropriate behavior, or disrespectful communication will lead to a warning. Repeated offenses may result in account blockage. UNI对任何形式的骚扰行为零容忍，无论是针对导师还是其他学员。任何骚扰、不当行为或不尊重的沟通都将导致警告。重复违规者可能会面临账户封禁。
Purchasing lessons or any UNI-offered service outside the UNI platform is strictly prohibited. Learners who attempt to bypass the platform and purchase services directly from instructors will first receive a warning. If the behavior is repeated, their accounts will be permanently blocked. 在UNI平台之外购买课程或任何UNI提供的服务是严格禁止的。试图绕过平台直接向导师购买服务的学员将首先收到警告。如果重复此行为，他们的账户将被永久封禁。
At UNI, we are committed to maintaining the highest standards of data privacy and protecting the personal information of all users. This policy outlines the handling of lesson recordings and data access: 在UNI，我们致力于维持最高的数据隐私标准，并保护所有用户的个人信息。该政策概述了课程录音的处理和数据访问的相关规定：
| 1. Lesson Recordings: ◦ Lesson recordings will be securely stored on a cloud-based platform for a period of approximately one week. ◦ After this retention period, all recordings will be automatically deleted from our system to ensure data minimization and user privacy. | 1. 课程录像： ◦ 课程录像将安全地存储在基于云的平台上，保留约一周的时间。 ◦ 在此保留期结束后，所有录像将自动从我们的系统中删除，以确保数据最小化和用户隐私。 | | --- | --- | | 2. Access to Recordings: ◦ Only authorized parties, including UNI administrators, the learner, and the instructor involved in the lesson, will have access to these recordings during the storage period. ◦ Access is provided strictly for quality assurance, review, and educational purposes. | 2. 录像访问： ◦ 只有授权的人员，包括UNI管理员、学员和参与课程的导师，在存储期间才能访问这些录像。 ◦ 访问权限仅限于质量保证、复审和教育目的。 | | 3. Data Security: We use industry-standard security measures to protect stored recordings and prevent unauthorized access, ensuring that user data remains confidential and secure. By participating in lessons on the UNI platform, users consent to this data handling policy. For any questions or concerns regarding data privacy, please contact our support team. | 3. 数据安全： 我们采用行业标准的安全措施来保护存储的录音，并防止未经授权的访问，确保用户数据保持机密和安全。 通过在UNI平台上参加课程，用户同意该数据处理政策。如对数据隐私有任何疑问或担忧，请联系我们的支持团队。 |