UNI provides a seamless, interactive, and personalized online learning experience that connects learners with instructors from around the world. Our platform offers flexible lessons tailored to each learner’s needs, focusing on achieving the best outcomes through interactive, AI-powered tools and a community-based approach to education.
UNI提供无缝、互动和个性化的在线学习体验，将全球的学员与导师连接起来。我们的平台提供灵活的课程，针对每位学员的需求量身定制，专注于通过互动的AI驱动工具和社区化的教育方式实现最佳学习成果。
| UNI makes it easy to find the right instructor for your needs. You can browse through instructor profiles, reviewing their qualifications, experience, and availability. When viewing each profile, pay attention to key details such as:
• Availability • Teaching expertise • Certificates & qualifications • Lesson rates
Once you find an instructor that suits your preferences, you can schedule a trial lesson to see if they are a good fit. After submitting your trial lesson request, our assistant will contact you for further arrangements. | 在UNI平台上，找到适合您的导师非常简单。您可以浏览导师的个人资料，查看他们的资质、经验和可用时间。在查看每个导师的资料时，请注意以下重要信息：
• 可用时间 • 教学专长 • 证书与资质 • 课程费用
一旦找到符合您需求的导师，您可以预约试听课，以确定他们是否适合您的学习目标。提交试听课请求后，我们的助手会与您联系，安排后续事宜。 | | --- | --- |
| Trial Lesson: You can start with a 25-minute trial lesson to experience our platform and meet an instructor. After the trial, you can subscribe to the instructor for regular lessons. ◦ Typical Trial Lesson Structure:
| | --- | --- | | Trial Lesson Price: Equivalent to a 25-minute lesson with your selected instructor. (If you have a free trial promotion, inform the UNI assistant during contact.) | 试听课费用：与您选择的导师25分钟课程的费用相同。（如果您有免费试听课优惠，请在联系时告知UNI助理。） | | Satisfaction Guarantee: If you are not satisfied with your trial lesson, you can request a full refund. UNI prioritizes your satisfaction and aims to provide the best learning experience. | 满意度保证：如果您对试听课不满意，您可以申请全额退款。UNI优先考虑您的满意度，致力于提供最佳的学习体验。 | | Transition to Regular Lessons: If you enjoy the trial, you can subscribe to the instructor’s regular lessons for continuous learning. | 过渡到常规课程：如果您对试听课满意，您可以订阅该导师的常规课程，进行持续学习。 |
| Subscription Model Our subscription model is flexible and based on the number of lessons you plan to take per week: ◦ 1 lesson per week: 4 lessons per month. ◦ 2 lessons per week: 8 lessons per month. ◦ 3 lessons per week: 12 lessons per month… | 订阅模式 我们的订阅模式灵活多样，基于您每周计划参加的课程数量： ◦ 每周1节课：每月4节课。 ◦ 每周2节课：每月8节课。 ◦ 每周3节课：每月12节课…… | | --- | --- | | Each subscription cycle follows a natural month, ending at 23:59 on the last day of the month in your time zone. | 每个订阅周期按自然月计算，截止于您所在时区每月最后一天的23:59。 | | Mid-Month Subscriptions If you start your subscription mid-month, the fee will be adjusted based on the number of complete weeks remaining in that month. Calculation Method: ▪ Determine the number of complete 7-day weeks left in the month from your subscription start date. ▪ Multiply the number of remaining weeks by your planned lessons per week to calculate the total lessons for that month. ▪ Example: If you subscribe on November 7th and plan to take 2 lessons per week: ◦ Remaining weeks: 3 complete weeks. ◦ Total lessons: 3 weeks × 2 lessons/week = 6 lessons. ◦ Payment due: 6 lessons × Lesson Unit Price, plus the 10% service fee. | 月中订阅 如果您在月中开始订阅，费用将根据该月剩余的完整周数进行调整。 计算方法： ▪ 确定从您的订阅开始日期起，该月剩余的完整7天周数。 ▪ 将剩余的周数乘以您每周计划的课程数量，以计算该月的总课程数。 ▪ 示例： 如果您在11月7日订阅，并计划每周参加2节课： ◦ 剩余周数：3个完整周。 ◦ 总课程数：3周 × 2节课/周 = 6节课。 ◦ 应付金额：6节课 × 每节课的单价，加上10%的服务费。 | | Your subscription will automatically renew at the end of each subscription period. If you wish to stop automatic renewal, you can click the "Disable Auto Renew" button on the subscription details page.
After canceling auto-renewal: The subscription will automatically terminate at the end of the current period. If you do not manually renew the subscription on the termination date, the system will consider the subscription ended.
When resubscribing: If the instructor has adjusted their course pricing, the new subscription will be charged at the updated rate. | 您的订阅将在每个订阅周期结束时自动续期。如果您希望停止自动续期，可以在“订阅详情”页面点击“取消自动续期”按钮。
**取消自动续期后：**订阅将在当前周期结束时自动终止。如您未在订阅结束当天手动续订，系统将视为您已终止订阅。
**重新订阅时：**如果导师调整了课程价格，新的订阅将按照更新后的价格收取费用。 | | Attention Learners in Mainland China: UNI supports payments via Alipay and WeChat Pay in Mainland China. However, as WeChat Pay does not currently support automatic deductions, please note the following if you opt for the "Auto-Renewal" service:
| Booking Lessons: You can book single lessons or set up recurring weekly lessons as per availability. | 预约课程：您可以根据导师的可用时间预约单节课程或设置每周定期课程。 |
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| Rescheduling and Cancellations: |
◦ Reschedule or cancel lessons at least **12 hours** before the scheduled time to avoid charges.
◦ You CANNOT reschedule or cancel the lessons within 12 hours before the lesson start time. | 改期与取消课程：
◦ 在课程开始前至少12小时内改期或取消课程，以避免收费。 ◦ 您无法在课程开始前12小时内改期或取消课程。 |
| Booking Minimum: During each subscription cycle, you need to book at least 75% of the total lessons in your subscription. | 最低预约要求： 在每个订阅周期内，您需要预约至少订阅总课程数的75%。在该订阅周期结束时，已预约但还未完成的课程会自动结转至下个订阅周期，并在下个订阅周期内默认为优先消耗。 | | --- | --- | | Unbooked Lessons Handling: ◦ If the number of unbooked lessons at the end of the cycle is within 25% of your total subscription lessons, these lessons will be carried over to the next subscription cycle. ◦ If the number of unbooked lessons exceeds 25% of your total subscription lessons, any lessons exceeding 25% will be erased from your account.▪ Example: • If your subscription includes 12 lessons per month, 25% equals 3 lessons. • At the end of the month, if you have 4 unbooked lessons, one lesson (the amount exceeding 25%) will be erased, and the remaining 3 lessons will be carried over to the next subscription cycle. Therefore, to prevent unbooked lessons from becoming invalid, please make sure to schedule all your lessons in advance. Booked lessons can still be rescheduled or canceled according to your needs. | 未预约课程处理： ◦ 如果在订阅周期结束时，未预约课程数量在您订阅总课程数的25%以内，这些课程将被转入下一个订阅周期。 ◦ 如果未预约课程数量超过订阅总课程数的25%，超出25%的课程将从您的账户中删除。 ▪ 示例： • 如果您的订阅包括每月12节课，25%相当于3节课。 • 在月末，如果您有4节未预约课程，其中一节课（超出25%的部分）将被删除，其余3节课将被转入下一个订阅周期。 因此，为了防止您未预约的课程失效，请尽量预约好所有的课程，预约后的课程依然可以根据您的需要进行改期和取消。 | | Carried Over Lessons: ◦ Lessons carried over to the next subscription cycle must be completed within that cycle. ◦ These lessons cannot be carried over again. ◦ If carried over lessons are not completed during the next subscription cycle, they will be erased by the system at the end of that cycle. | 结转课程： ◦ 结转到下一个订阅周期的课程必须在该周期内完成。 ◦ 这些课程不能再次结转。 ◦ 如果结转的课程未在下一个订阅周期内完成，系统将在该周期结束时将其删除。 |
| If you wish to add extra lessons during your subscription, you can purchase them separately at any time. | 如果您希望在订阅期间增加额外课程，您可以随时单独购买。 |
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| Important: |
◦ All extra lessons **must be booked** before the expiration date of your current subscription.
◦ Unbooked extra lessons **cannot be carried over** to the next subscription cycle.
◦ On the expiration date of your current subscription, any unbooked extra lessons will be **erased by the system** and will not be refunded. | **重要提示：**
◦ 所有额外课程必须在您当前订阅的到期日期之前预约。 ◦ 未预约的额外课程不能结转到下一个订阅周期。 ◦ 在您当前订阅的到期日期，任何未预约的额外课程将被系统删除，且不予退款。 | | Extra lessons are flexible before expired and can be scheduled according to your availability and that of your instructor. | 额外课程在有效期内灵活可调，您可以根据自己的时间和导师的可用时间进行安排。 |
| Easy to Cancel: You can cancel your subscription anytime through your dashboard. | 轻松取消：您可以随时通过您的仪表板取消订阅。 |
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| Refund Policy: | |
| ◦ Unbooked or upcoming lessons not yet conducted in the subscription will be refunded as UNI credits to your account.◦ Any scheduled lessons in this subscription will be automatically canceled and the credit will be refunded to your account. | 退款政策： |
| ◦ 未预约的或尚未进行的即将进行的课程将以UNI学分的形式退还到您的账户中。 | |
| ◦ 本次订阅中所有已预约的课程将被自动取消，学分将退还到您的账户中。 | |
| Tip: Ensure you cancel only after completing your last booked lesson to avoid unexpected cancellations. | 提示：确保在完成最后一节已预约课程后再进行取消，以避免意外。 |
| Important: | |
| ◦ If you wish to continue lessons with your current instructors, please cancel your subscription after your last booked lesson. | |
| ◦ All refunded UNI credits will remain in your account and can be used to purchase trial lessons or apply toward a new subscription. | |
| ◦ Please note that we are unable to provide cash refunds. | 重要提示： |
| ◦ 如果您希望与当前的导师继续上课，请在完成最后一节已预约课程后再取消订阅。 | |
| ◦ 所有退款的UNI学分将保留在您的账户中，可以用于购买试听课程或抵扣新的订阅费用。 | |
| ◦ 请注意，我们无法提供现金退款。 |
| Confirmation Process: ◦ Please confirm each lesson after it’s completed. ◦ If you don’t confirm within 24 hours, you’ll receive a reminder email. ◦ Lessons are auto-confirmed after 72 hours if no action is taken. | 确认过程： ◦ 请在每节课完成后确认课程。 ◦ 如果您在24小时内未进行确认，您将收到提醒邮件。 ◦ 如果未采取任何行动，课程将在72小时后自动确认。 | | --- | --- | | Instructors will receive payment after the lesson is completed, either when you confirm the lesson as completed or automatically 72 hours after the lesson ends.
Please make sure to report any issues or disputes within 72 hours after the lesson ends (Path: Completed Lessons List > Find the respective lesson > Click “Report Issue” > Fill in the dispute details and submit). UNI staff will review and handle the dispute.
Please note that payments will be processed automatically after 72 hours, and no further disputes or refund requests can be made after this period. | 导师将在课程完成后获得支付，具体为您确认课程完成时或课程结束后72小时自动确认时进行支付。 请务必在课程结束后的72小时内，报告任何问题或争议（路径：已完成课程列表 > 找到相应课程 > 点击“报告事件” > 填写争议详情并提交）。UNI工作人员将审核并处理争议。 请注意，72小时后支付将被自动处理，此后将无法提出进一步争议或退款申请。 |